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2025 Water & Wastewater Company
Performance Survey Results
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A strong performance on following policy, sustainability, communication, and contractual approach means Scottish Water has risen to the top of the 2025 annual water company survey carried out by leading trade association British Water which reviews combined water and wastewater companies against 12 key performance areas.
British Water’s annual UK Water Company Performance Survey asks contractors, consultants and suppliers to rate their clients’ performance in 12 areas, including professionalism, contractual approach and communication over the last 12 months.
Read more
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Most significant rise from United Utilities, moving to joint third place with Anglian Water in 2025, from tenth place in 2024
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Most significant fall was Wessex Water, down four places to eighth place from 2025
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South West Water came bottom due to low scores on working digitally, transition between regulatory asset management plan (AMP) periods, and innovation.
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“The fact we are continuing to see low scores for innovation, digital working, and AMP transition is a clear indication that work still needs to be done as we start AMP8, especially if we are to improve the landscape in AMP9 and beyond.”
—
Lila Thompson
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Participate In The Inclusion Measurement Framework Survey
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Energy & Utility Skills
has been working with over 50 Chief Executives who have made a commitment towards improving equity, diversity, and inclusion (EDI) within the sector. This commitment and the actions being taken, are monitored through the Inclusion Measurement Framework and then published in an annual report demonstrating the equity, diversity and inclusion (EDI) across the energy and utilities sector.
To participate and complete the survey free of charge, click
here
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WIF Welcomes Non-Executive Director
To The WIF Board
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The WIF Board is pleased to announce the appointment of Beth Gibb from Additive Catchments as a non-executive director on the WIF Board.
Beth has joined the Board as an early-career professional for a 12-month term. This is the second year that WIF has provided all participants in the WIF Team Challenge the opportunity to apply for a 12-month term as a non-executive director on the WIF Board.
The
annual WIF Team Challenge
offers an opportunity for young professionals from different British Water member organisations to work together in multi-stakeholder teams to work on a specific cross-sector challenge.
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WIF Non-Executive Director:
Beth Gibb,
Project Manager, Additive Catchments
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At Additive Catchments, Beth leads an industry pilot study monitoring combined sewer overflow, to support compliance with the Environment Act. Working closely with department heads and ecosystem partners,her role also includes wider contributions to business strategy, governance processes, stakeholder engagement, and innovation programmes within the organisation. Alongside her professional role, Beth is studying Wildlife Ecology and Conservation Science at the University of the West of England, further strengthening her ability to connect industry practice with scientific and environmental insights. From her background in farming, Beth also brings a valuable perspective on enhancing collaboration between agriculture, land management, and the water sector. Her ability to apply balanced decision making and create constructive dialogue through deep listening,is strengthened by her experience as a trained Mental Health First Aider.
In her new role at WIF, Beth looks forward to contributing her experience and perspective to cross-sector conversations and supporting the Forum’s mission to help shape a sustainable and resilient future for the water industry.
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We are honoured to have such dedicated members.
Your commitment and support have shaped our journey and continues to inspire us.
In this section, we’ll celebrate our valued, long-standing members. We remain committed to supporting your success as we work together to shape the future of the sector.
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Welcoming Our New Members
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We are thrilled to welcome our newest members to British Water. Your voice, expertise and contributions will play a key role in shaping our future, and we look forward to supporting your growth and success.
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British Water Events & Meetings
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British Water - Innovation Summit 2025
30 September 2025,
09.15 - 14.15
, London
Join our half-day conference which aims to demystify the innovation landscape for water and wastewater supply chain companies.
Learn more
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7th WIF Annual Dinner
7 October 2025, 19.00 - 22.30, Birmingham
Register now for the 7th Water Industry Forum Annual Dinner in Birmingham. Join us for networking with industry professionals and hear from our keynote speaker, Alex Plant, Chief Executive, Scottish Water.
Learn more.
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South East Water Liaison Meeting
8 October 2025, 13.00 - 14.45, Virtual
Join us to hear the latest updates covering the South East Water ‘s structure, capital delivery, asset management approach and procurement strategy.
Learn More
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Circular Economy In The Water Sector Explained
15 October 2025, 12.30 - 13.45, Virtual
Join us for a thought-provoking journey through the intersection of water management and circular economy principles.
Learn More.
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Women On Water Conference & Reception
23 October 2025, 14.00 - 19.00,
Manchester
Gain new connections, tips, insights to empower and support women in the water sector.
Learn More.
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UK Forum Meeting
24 November 2025,
09.30 - 15.30
, TBC
Join this opportunity to explore the latest information, discuss and meet around the current business environment and recent news related to the UK Water Market. For members only.
Learn more
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Pennon Group In-Person Liaison Meeting
29 October 2025, 13.00 - 14.45,
Exeter (Hybrid)
Engage in discussions on the Pennon Group’s structure, capital delivery plans, sustainability initiatives, and procurement processes. There are only a small number of places available for this visit, so please email
Margret Mwanza
to avoid disappointment.
Learn More
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British Water Annual Conference
10 November 2025, 09.15 - 17.30, Coventry
Join us as we explore how the sector must evolve to meet growing demands. The event will build on last year’s discussions, with new panels and contributions from across the water ecosystem to share best practice and practical solutions.
Learn more
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Welsh Water Liaison Meeting
26 November 2025, 13.00 - 14.45, Virtual
Engage in discussions covering Welsh Water's latest initiatives and strategic priorities, offering a comprehensive overview of their ongoing and future projects.
Learn More
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British Water Focus Groups
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Other Industry Events & Exhibitions
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Knowledge Sharing Showcase
23 September 2025, 10.00 - 12.00, Virtual
Join Spring, Scottish Water and Acorn Water to hear about Nanofloc A644, an advanced nanotechnology-based liquid treatment aid. If you are interested in learning how nanotechnology can help your organisation return cleaner, higher quality wastewater to the environment, secure your spot.
Learn more
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BIM4Water Summer Event
25 September 2025, London
Join BIM4Water’s “Beyond the Firewall: Delivering Water Sector Reform Through AMP8” event to explore secure, resilient asset management in AMP8. Discover cybersecurity challenges, regulatory insights, real-life breach cases, and the sector’s ambitions for cyber-physical infrastructure and semantic mapping.
Learn more
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WEFTEC 2025
27 September - 1 October 2025, Chicago, USA
Join the global water community of utility leaders, innovators, technology providers, and policy shapers. WEFTEC offers access to international insights, technical sessions, and cutting-edge solutions across the water and wastewater landscape.
Learn More
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BIM4Water Asset Information Management Strategy Meeting
30 September 2025, 09.00 - 16.00, Birmingham
Calling all Water Company asset managers, BIM4Water is holding a free Asset Information Management Strategy (AIMS) event. The theme is the development and implementation of an AIMS and considers the recent requirements of Ofwat for AMP8.
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Call for Partners: Join The UK Pavilion at iFAT Saudi Arabia 2026
26 - 28 January 2026, Riyadh, Saudi Arabia
Register now to exhibit and showcase cutting-edge technologies and expertise to key stakeholders across the Middle East. We expect strong interest and early registration is encouraged to secure maximum visibility and tailored support.
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Call For Partners: Join The UK Pavilion At IWA World Water Congress Glasgow 2026
4 - 8 October 2026, Glasgow, UK
Act now to secure a sought-after partner spot, with around 10,000 participants expected from around the world, the 2026 Congress is supported by the UK water sector, offers a unique platform to connect, share insights, and spotlight UK leadership in water. Email
Alyina Hashmi
to confirm interest.
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Vox Studios, Unit V124
1-45 Durham Street
London
SE11 5JH
+44 (0)20 3567 0950
info@britishwater.co.uk
membership@britishwater.co.uk
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