The Association has a wide and varied membership covering all sectors of the water industry. We collect the personal data of the following types of people to allow us to undertake our business: Prospective and current member and affiliate member contacts; Individuals booked on our events and training courses; Employees, consultants, temporary workers; Supplier contacts Industry and Government stakeholder contacts.

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This is information about you that you give us by filling in forms on our site www.britishwater.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to become a member and supply member contacts, to use our website, subscribe to our services, attend our events, participate in discussion boards or other social media functions on our site or on third party sites, submit a response to a survey and when you report a problem with our site. The information you give us or we collect about you may include your name, corporate address, private and corporate e-mail address and phone number, photograph, links to your professional profiles available in the public domain e.g. LinkedIn, Twitter, business Facebook or corporate website. We do not normally collect your personal address and telephone numbers, personal financial information, compliance documentation, references verifying your qualifications and experience, your right to work in the United Kingdom or curriculum vitae unless we had explained the specific purposes of the processing to you beforehand, such as membership of one of our Forums and / or Focus Groups or because we are considering you as one of our employees or Non-Executive Directors.

We do not generally collect special “sensitive” categories of data unless you volunteer the information to us in order to facilitate the provision of our services or for a specific purpose, such as a survey. Members Our lawful basis for processing this data is that it is “necessary for a member’s legitimate interests” as defined in clause 6(1)(f) of the legislation. Non members New contact data is added to the CRM to receive information that has been requested, and/or information that we feel is of interest to that individual. Data is only shared with members of our staff and is not shared with any other third parties apart from the following carefully chosen contractors and on a need-to-know basis i) Your Membership Ltd who supply the CRM/CMS platform, thus having access to the website data ii) NSM (Sidcup) Ltd, who provide IT support services iii) Xero and Quickbooks, who provide our financial packages iv) Azets Holdings Ltd, Gibson Booth Chartered Accountants and Applied Accounting who provide accountancy services online payments are processed by Secure Trading. In addition, personal data gathered through attendance at meetings and events is retained (eg dietary requirements) and is shared only with organising and event venue staff.

With regard to each of your visits to our site we will automatically collect the following information: With regard to each of your visits to our web server we will automatically collect the following information: IP address, browser type and version, operating system, URL and referral URL. This information does not identify you personally. We also record when you last logged in.

This is information we obtain about you from other sources such as corporate websites, your employer, LinkedIn, your business card and personal recommendations. We will process your personal data in accordance with this privacy notice. We are working closely with third parties, business partners, sub-contractors in technical, professional, payment and other services, analytics providers and professional advisors. We may receive information about you from them for the purposes of our business.

We use information held about you in the following ways: To carry out our obligations arising from the membership contracts we intend to enter into or have entered into with our members, affiliate members and training registrants, To provide you with the information, and services that you request from us or we think will be of interest to you because it is relevant to your work, your organisation and the water industry. This includes our weekly newsletter, legal and policy updates, events information, surveys and reports. You have the opportunity to manage your preferences via the Dashboard. Our legal basis for the processing of personal data is generally the contract we have with our members or are negotiating to enter into with prospects. We retain your personal data to keep in touch and let you know about the services we offer, book you on to events and training, register your attendance at our events, collect your feedback and survey responses and send you relevant information about the water industry and our activities. We will rely on legal obligation if we are legally required to process your personal data. Our legitimate interests in collecting and retaining your personal data include: As a not for profit, membership association we run elections, organise AGMs and Board Meetings periodically in accordance with our Articles of Association. We process candidates’ and current and historic Forum Chairperson’ personal data in the course of running our Forums. In order to support our membership we require a database of current, prospect and historical member contacts containing historical information as well as current membership details; To maintain, expand and develop our business we need to record the personal data of prospective members and event / training registrants. To promote responsible networking we host social events such as annual lunches, evening receptions and executive dinners. To communicate with stakeholders including our members’ clients, Government and other trade associations to promote the interests of our members.

Should we want or need to rely on consent to lawfully process your data we will request your consent orally, by email or by an online process for the specific activity we require consent for and record your response on our system. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time by contacting info@britishwater.co.uk

Use of our website; to notify you about changes to our services; to ensure that content from our site is presented in the most effective manner for you and for your computer. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

The Association’s website makes use of a “session cookie” that only exists during the time you are logged in via a web browser, so the website knows who you are and allow access to content if your account permits it. It does not contain any sensitive information about the user. Google Analytics The Association’s website uses Google Analytics to provide web statistics to measure how users interact with the website. As a user navigates between web pages, Google Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. You can disable Google Analytics by following these tips.

This would only occur if you participate in one our trade exhibitions or visits outside of the EEA and we need to pass on some basic information to organising and event venue staff. Anonymous web usage data might be stored on a Google server outside of the EEA.

The data that we collect from you is stored in the United Kingdom. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. The Association places a great importance on the security of all personally identifiable information associated with our members and clients. We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use and will continue to update these measures as technology becomes available. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. In the case of a personal data breach, we're committed to respect Article 33 of Regulation (EU) 2016/679 and we shall without undue delay and not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority (ICO), unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. Where the notification to the supervisory authority is not made within 72 hours, it shall be accompanied by reasons for the delay.

We understand our legal duty to retain accurate data and only retain personal data for as long as we need it under our contract with a member or for our legitimate business interests. Accordingly, we have a data retention policy, available on request. Much of the information we retain on our system comprise business records and not personal data. With a few exceptions, we only hold names and professional contact details for our members and prospects. Accordingly, we do not consider the personal data we hold to generally be of a sensitive or confidential nature. We do the following to try to ensure our data is accurate: We run periodic database routines to identify records that may be out of date. We keep in touch with you so you can let us know of changes to your personal data. We renew our membership on an annual basis so there is at least an annual opportunity to verify and update records. We keep different types of data for different time periods. The criteria we use to determine whether we should retain your personal data includes: the nature of the personal data; and our legal obligations; We may archive some or all of your personal data or retain it on our financial systems only, deleting all or part of it from our main Customer Relationship Manager (CRM) system. We may minimise the data we keep on you particularly following a request for suppression or deletion of your data, to ensure that we do not re-enter your personal data on to our database, unless requested to do so.

Under current legislation we do not need express consent to market to corporate contacts but we do invite you to manage the information you receive from us by completing the preference form accessible via our website. Alternatively, please contact dataprotection@britishwater.co.uk We also have an unsubscribe option on our regular communications. We do not consider these to be marketing but want to provide you with the means of easily managing content received from us. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. Request the transfer of your personal information to another party in certain formats, if practicable. Make a complaint to a supervisory body which in the United Kingdom is the Information Commissioner’s Office. British Water Limited is registered with the Information Commissioner's Office (ICO). Notification number: Z6726543. The ICO can be contacted through this link: https://ico.org.uk/concerns/

The Data Protection Act 1998 and the GDPR give you the right to access information held about you. We also encourage you to contact us to ensure your data is accurate and complete. A subject access request should be submitted to info@britishwater.co.uk. No fee will apply once the GDPR comes into force unless we decide to exercise our right under the GDPR to request a fee for excessive or repetitive requests.

Any changes we make to our privacy notice in the future will be posted on our website. Please check back frequently to see any updates or changes to our privacy notice.

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to dataprotection@britishwater.co.uk

B1.1 Company details. British Water Limited (company number 03953229) (we and us) is a company registered in England and Wales and our registered office is at Vox Studios, Unit V107, 1-45 Durham Street, London SE11 5JH. Our VAT number is GB 627598886. We operate the website www.britishwater.co.uk.

1.2 Contacting us. To contact us, telephone our events team at 0203 567 0950 or e-mail events@britishwater.co.uk. How to give us formal notice of any matter under this Contract is set out in clause 15.

W2.1 Our contract. These terms and conditions (Terms) apply to the online order by you to attend a British Water event as described on the Website. The Event is the event arranged and put on by us to which you are contracting to purchase attendance on the day specified in your online order. These Terms apply to the Contract when formed in accordance with clause 3.4 to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2 Entire agreement. This Contract is the entire agreement between you and us in relation to its subject matter and you acknowledge have not relied on any representation or warranty that is not set out in the Contract.

2.3 Your copy. You should print a copy of these Terms or save them to your computer for future reference.

3.1 Placing your order. Please follow the onscreen prompts to place an order to attend an Event. You may only submit an order using the method set out on the Website. Each order is an offer by you to buy attendance at the said Event for the number of persons you specify (Services), subject to these Terms.

3.2 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check your order carefully before confirming it. You are responsible for ensuring that:

your order is complete and accurate; and
before you click the ["I Agree"] checkbox, you accept and understand these Terms and their application and that you will have a legally binding obligation to pay for the same if we accept your order, irrespective of your actual attendance.
3.3 Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.


3.4 Accepting your order. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) this creates a legally binding Contract between you and us and this includes from this point your obligation to pay the price of the Contracted Event attendance and Services (irrespective of your actual attendance). The Contract will relate only to the Event and Services confirmed in the Order Confirmation.

3.5 If we cannot accept your order. If we are unable to agree to your attending the Event or to supply you with the Services for any reason, we will inform you of this by email and we will not process your order and no contract will be created between us. Only in such circumstances will we refund you the amount you have paid.

3.6 Replacement attendees. You can notify us, at any time before the day before the Event takes place for which you have purchased attendance, of any replacement attendees. However, this does not affect the Contract between you and us and does not create a contract between us and such replacement attendees. You will confirm to us that your replacement is aware of this and also agrees to the provisions of clause 6.1(iii).

4.1 You may cancel the Contract and receive a refund if you notify us as set out in this clause within 14 days of your receipt of the Order Confirmation. However, if you order within 14 days of the Event, you cannot cancel the Contract after 6am on the morning of the scheduled attendance or the first day of an Event, even if the 14 day period is still running. You cannot cancel the Contract after such 14 day period after your placing the order has expired.

4.2 To cancel the Contract within the said 14 day period, you must complete our cancellation form on our Website. We will email you to confirm we have received your cancellation.
You can also email us at events@britishwater.co.uk or contact our Customer Services team by telephone on 0203 567 0950 or by post to BRITISH WATER, Vox Studios, Unit V107, 1-45 Durham Street, London SE11 5JH (see clause 15). If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your notice of cancellation is deemed received and effective from the day after the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the second to last post on the last day of the cancellation period or email us before midnight on that day.

4.4 If you cancel the Contract within the said 14 day period, we will refund you in full for the price you paid for the tickets to the Event by the method you used for payment.

S5.1 Descriptions and illustrations. Whilst we take reasonable care to keep the Website updated and reflecting the Event, any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the Event and its itinerary. They are not statement s or representations of facts. We reserve the right to change the dates, itinerary, contents, speakers and timings of the Event and our Services and its constituent parts at our sole discretion, but we will not do such things unless we reasonably believe such alterations are required. Subject to that right, we will stage the Event in accordance with its description on our Website at the date of your order in all material respects.

5.2 Reasonable care and skill. We warrant to you that the Event will be staged and our Services will be provided using reasonable care and skill.

5.3 Time for performance. Whilst we will use reasonable endeavours to meet any performance times and dates for the Event and Services specified in the Order Confirmation, such dates are estimates only and failure to perform the Services on the stated Website dates will not give you the right to terminate the Contract.

6.1 It is your responsibility to ensure that:

the terms of your order are complete and accurate;
that you will pay the sum due for all the Event attendances and Services you have contracted to purchase by clicking the [“I Agree”] checkbox; and
you comply with all applicable laws, including health and safety laws whilst attending the Event or as otherwise reasonably instructed by us, our representatives or representatives of the premises where the Event is held.

7.1 In consideration of your attendance at our Event and us providing the Services, you agree to pay the price thereof in accordance with this clause.

7.2 The prices quoted on our site at the time you submit your order. We take reasonable care to ensure that the prices stated for the Event and Services are correct at the time when the relevant information was entered into our system. However, please see clause 7.4 for what happens if we discover an error in the price of the Event and Services you ordered.

7.3 Our prices are exclusive of VAT which is payable by you in respect of the Event attendance and the Services.

7.4 It is always possible that, despite our reasonable efforts, some of the Event attendance and Services prices on the Website may be incorrectly priced. If the correct price for the Services is higher than the price stated on our Website, and in our promotional material for the event, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Event attendance and Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.

T8.1 Payment for the Event attendance and Services must be made in advance. Where possible, you should pay the price stated in the order when placing the order. If for some reason you cannot or do not pay the full price upon ordering then, where the order is placed more than 10 days before the staging of your booked Event or Services, you agree to pay the full price before that 10 day period starts.

8.2 You can pay for the Services using a debit card or credit card. We accept the following cards:

VISA
MASTERCARD
8.3 We will provide an electronic invoice upon you completing the ordering process or otherwise send you one within seven days thereof. For any failed or cancelled payments.

8.4 If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 13 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

8.5 You must pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

If a problem arises at the Event or in connection with our Services provision, or if you have reason to be dissatisfied with the Event or Services, we have a comprehensive complaints policy.

All intellectual property rights in or arising out of or in connection with the Services will be owned by us or the persons presenting or exhibiting at the Event.

11.1 We will use any personal information you provide to us to:

provide for your attendance at the Event and to provide the Services;
process your payment of the price for the Event and Services you order; and
inform you about similar events we put on or services that we provide, but you may stop receiving these at any time by contacting us.
11.2 Further details of how we will process personal information are set out in Privacy Policy.

12. 1 Nothing in the Contract limits or excludes your or our liability for:

death or personal injury caused by our negligence, or the negligence of our or your employees, agents or subcontractors;
fraud or fraudulent misrepresentation; or
breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.
12.2 We will be liable to you, whether in contract, tort (including negligence) or otherwise arising under or in connection with the Contract for loss or damage to you only which we and you agree is reasonably foreseeable in all the circumstances at the date of the Contract.
You agree that it is fair and reasonable that, in light of the nature of the Event and Services we are not liable or responsible for any loss of profits or business you sustain arising out of the Event or Services and that our liability to you will be limited to the price you have actually paid us in connection with the Contract.

12.3 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Event or Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, including without limitation the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982, by common law or otherwise are, to the fullest extent permitted by law, excluded from the Contract.
This clause 12 will survive termination of the Contract.

Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if you fail to pay any amount due under the Contract on the due date for payment. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

14.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

we will contact you as soon as reasonably possible to notify you; and
our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
14.3 You or we may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us and if we want to cancel we will contact you.

15.1 When we refer to "in writing" in these Terms, this includes email.
15.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
15. 3A notice or other communication is deemed to have been received:

if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
if sent by email, at 9.00 am the next working day after transmission.
15.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

15.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.

16.1 Assignment and transfer. We may assign or transfer our rights and obligations under the Contract to another entity. You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

16.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
16.3 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
16.4 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
16.5 Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.

British Water Limited uses reasonable care to ensure that the information appearing on this web site is up to date and accurate. While British Water takes precautions to prevent the occurrence of errors and omissions, the user of this web site should not take the accuracy of the information for granted but should check directly with British Water Limited. None of the material contained in this web site is to be relied upon as a statement or representation of fact.

British Water has no control over the use to which the information may be put by the user and accordingly shall not be liable for any loss of profits or contracts or any indirect or consequential loss or damage arising out of or in connection with the use of such information.

It is not possible for British Water Limited to review the content of all of the web sites to which this web site links and British Water Limited cannot be held liable for their content. Users of this web site link to other web sites at their own risk and use those web sites according to the terms and conditions of use of those web sites.

Any material or information transmitted to or posted to this web site by any means will be treated as non confidential and non proprietary and may be disseminated or stored or used by British Water Limited for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and services. Please read our on-line privacy policy.

Do not post or transmit to or from this web site any unlawful, threatening, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any other material which could give rise to any civil or criminal liability in the territory to which this web site relates.

In order to attend British Water events, an online registration is required. This will, in turn, create a British Water user profile for the booking contact and may create a profile for the attendee, if these are different.

Registration to an event is immediately followed by an online card payment screen. The payment is processed via Secure Trading's secure online payment terminal.

Depending on the event we might not be able to provide a refund. If cancellation to an event is given with less than two weeks’ notice a refund will not be given. Replacement attendees can be made at any time.

British Water acknowledges the benefits that free and fair competition brings to our members to their clients and consumers. British Water is committed to compliance with UK and EU competition law. These rules prohibit, among other practices, agreements and understandings that prevent, restrict or distort competition. It is our policy to take active steps to ensure that our Board of Directors, staff and our members are all aware of their responsibilities under competition law, and that all of our services to our membership and our customers are provided in compliance with the letter and spirit of the law.

In accordance with this policy, members and guests who attend meetings or events convened by British Water are required to agree to observe the following rules. These apply equally to business tabled at a formal meeting and to informal 'coffee break' conversations.

1) Meetings should only be held under the British Water name when they have been organised by British Water and a member of British Water staff is in attendance. An agenda for every British Water meeting will be agreed and circulated prior to every meeting. Written minutes will be produced to reflect what happened in every meeting.

2) Attendees agree not to initiate or participate in discussions of commercially confidential topics and information which could be seen to be a restriction of competition or other breach of competition law. These topics include (but are not limited to) the following:

• Prices currently offered, or to be offered in future, to customers, including components of those prices such as discounts, margins, or costs;
• Commercial terms offered, or to be offered, to customers including volumes, delivery terms, or payment terms;
• Bidding intentions or recent bidding activity;
• Current or future sales or marketing strategies; capacity or production volumes
• Customer lists, or plans to contract (or to refuse to contract) with particular customers;
• New investments
• Market shares, sales volumes, profit margins, turnover

3) Attendees should raise any concerns about the subject matter of a conversation or discussion immediately by saying 'No', taking a note of the incident and notifying a British Water representative. In the case of a formal meeting, the British Water representative may, at his/ her discretion, change the topic or, in the event of persistent inappropriate discussion, terminate the meeting. They would then record the events and notify the offenders of the details.

Members and guests should seek their own advice from their employers about their obligations under competition law. British Water is not responsible for breaches of competition law by its members or any third party and reserves the right not to admit to meetings any organisation that does not comply with this code of conduct.

4) If appropriate, British Water shall consider notifying employing organisations - and any regulator - of any transgression of this policy by their employees.