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Water Service Companies

The Following Survey has been Created in

Collaboration with Achilles Information

Limited and Water Active

Enquiry

Please complete this form...

** indicates mandatory field

Title ** -- Select -- Mr Mrs Miss Ms Dr  
Given Name ** 
Family Name ** 
Email ** 
Company ** 

The British Water Survey of Water Company Performance is open to British Water members and non-members alike. The Survey is now being repeated, again in collaboration with Water Active and Achilles Information. Complete the Survey and be entered into the Prize Draw to win a bottle of Champagne! (Conditions Apply) All results will be published as averages, participants will not be identified and all returns will be held securely and treated confidentially.


Activity

Our Principal Activity is:**

Consultancy

Process/M&E/Civil Contracting

Equipment Manufacturer/Supplier

Please identify a company you consider to be one of the best performing. Score 10=good to 1=poor. More companies can be rated by completing more than one form. If you are a subcontractor or supplier that does not work directly with water companies, you may wish to rate your partners/main contractors instead. If you feel that you do not have sufficient knowledge about any of the survey topics please feel free to pass over it and move onto the next question. When filling in the survey please identify which water company the rating relates to and we stronly encourage your assistance in rating more than one company, as this will ensure more accurate results.

Water Company chosen to be rated ** -- Select -- Anglian Water Dwr Cymru Welsh Water Northern Ireland Water Northumrian Water Scottish Water Severn Trent Water South West Water Southern Water Thames Water United Utilities Wessex Water Yorkshire Water  

Contractual Approach

Payment -- Select -- 1 2 3 4 5 6 7 8 9 10
Terms & Conditions of Contract -- Select -- 1 2 3 4 5 6 7 8 9 10
Fair & Reasonable -- Select -- 1 2 3 4 5 6 7 8 9 10
Changing of mind -- Select -- 1 2 3 4 5 6 7 8 9 10
Allow sufficient time -- Select -- 1 2 3 4 5 6 7 8 9 10

Attitude

Agression -- Select -- 1 2 3 4 5 6 7 8 9 10
Cooperation -- Select -- 1 2 3 4 5 6 7 8 9 10
Flexibility -- Select -- 1 2 3 4 5 6 7 8 9 10
Consideration and Politeness -- Select -- 1 2 3 4 5 6 7 8 9 10
Spirit of partnering -- Select -- 1 2 3 4 5 6 7 8 9 10

Professionalism

Thorough -- Select -- 1 2 3 4 5 6 7 8 9 10
Accurate -- Select -- 1 2 3 4 5 6 7 8 9 10
Technically competent -- Select -- 1 2 3 4 5 6 7 8 9 10
Timely in their Actions -- Select -- 1 2 3 4 5 6 7 8 9 10
Able to make decisions -- Select -- 1 2 3 4 5 6 7 8 9 10

Impact on Supply Chain

Involvement -- Select -- 1 2 3 4 5 6 7 8 9 10
Positive effect -- Select -- 1 2 3 4 5 6 7 8 9 10
Knowledge & understanding -- Select -- 1 2 3 4 5 6 7 8 9 10
Consideration -- Select -- 1 2 3 4 5 6 7 8 9 10
Attitude towards profit -- Select -- 1 2 3 4 5 6 7 8 9 10

Procurement

The tendering process -- Select -- 1 2 3 4 5 6 7 8 9 10
Use of Achilles UVDB & Verfiy -- Select -- 1 2 3 4 5 6 7 8 9 10
Risk & Innovation -- Select -- 1 2 3 4 5 6 7 8 9 10
Debriefing -- Select -- 1 2 3 4 5 6 7 8 9 10
Whole Life Cost -- Select -- 1 2 3 4 5 6 7 8 9 10

Policies

H & S -- Select -- 1 2 3 4 5 6 7 8 9 10
Environment -- Select -- 1 2 3 4 5 6 7 8 9 10
Value for money -- Select -- 1 2 3 4 5 6 7 8 9 10
Quality -- Select -- 1 2 3 4 5 6 7 8 9 10
follow policy -- Select -- 1 2 3 4 5 6 7 8 9 10

Communication

Suppliers -- Select -- 1 2 3 4 5 6 7 8 9 10
Contractors and consultants -- Select -- 1 2 3 4 5 6 7 8 9 10
Other water companies -- Select -- 1 2 3 4 5 6 7 8 9 10

Overall Average


Partners/Main Contractors

Contractors approach -- Select -- 1 2 3 4 5 6 7 8 9 10
Contractors Attitude -- Select -- 1 2 3 4 5 6 7 8 9 10
Contactors Professional Qualities -- Select -- 1 2 3 4 5 6 7 8 9 10
Contractors impact on supply chain -- Select -- 1 2 3 4 5 6 7 8 9 10
Contractors Procurement -- Select -- 1 2 3 4 5 6 7 8 9 10
Contractors Communication -- Select -- 1 2 3 4 5 6 7 8 9 10